All items purchased from Woodcaredirect.co.uk are normally delivered via the Royal Mail parcelforce network. Higher value orders can be insured at a separate cost at our customers expense ( contact us for details)
Your shipping cost has already been calculated and will be added to your order at the check out. This enables you to see the total cost of your order before payment. All postings in the UK are by parcelforce 48 hour ( 2 working days), items that are out of stock when an order is placed may take longer these items will be delivered as soon as received from our suppliers. We do not ship “paint” materials overseas but we do ship certain “wallpapers” overseas
We make no guarantees that we can continue to supply products in exactly the same shade or colour batch as previously bought
For multiple purchases, we will calculate your postage and packaging separately. Please enquire.
For items that are very heavy or very large, where it does not fall into Royal Mail’s weight/size guidelines, we will arrange carriage to you by suitable means and the cost will be advised to you.
The items you have ordered will appear as “reserved” on the website until payment is received in full, after which time the items will be deleted and replaced with new stock. Refunds or returns
All standard (eg not colour mixed or tinted) paints or standard decorating items are returnable ( by the customer at the customers expense) for a full refund of the original order value if we are notified in writing within 7 days of purchase. all paints we have specifically tinted to a colour for you or any special order item are non returnable Wallpapers are normally special order items (due to batches) therefore are none returnable unless faulty.